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Company summary:

We are a young, growing brand pioneering a new slant on the hospitality industry. Our aim is to create venues which feel like walking into a home by styling them around a fictional flat share. The result is a bar and restaurant concept which is welcoming, inviting and unpretentious. The concept is creative and quirky in its delivery without ever being forced or overly theatrical.

A family ethos is the absolute heart of Little Door & Co. We care for each other, we look out for each other, we respect each other - and we do it all with a spirit of fun. We are also a community; everyone's action affect the entire group.

Summary of the role:

The role of AGM is pivotal - assisting the GM across all parts of the venue’s management. Teamwork is at the core of the role - forming the perfect duo with the GM and engaging the rest of the team. It involves maintaining a homely and welcoming environment for our guests - one where everyone feels welcome, safe and has an excellent time! Our unique and warm approach to serving guests is at the heart of Little Door & Co - and the heart of the AGM’s role. To achieve this, they need to support the entire team in their training & development- fostering the culture our company prides itself on.

An AGM needs to show the initiative required to produce solutions, not problems and support all the back of house processes and systems. They’ll be expected to have a key focus on margin control, revenue growth, and F&B cost management. Working with the GM, they’ll have to maintain exceptional standards across beverage, kitchen, maintenance, and HR. This’ll involve both a perfect delivery of our existing offering and input into creative change.

Daily Duties

• Being an ambassador for The Little Door & Co and embodying the company values.

• Having a deep understanding of the F&B offering and working towards ensuring our offering is always fresh, colourful, interesting and competitive.

• Ensuring due diligence with regards to allergens and dietary information. This includes the accurate cascading of information to all teams, whilst constantly updating BOH and FOH teams daily.

• Always ensuring prompt communication on email, teams and Asana.

• Overseeing front of house specs, including close monitoring of stock takes, sponsorship negotiations and listings, and upholding of brand guidelines and values.

• Overseeing the Bar Manager, ensuring the bar is routinely cleaned and maintained, and drink quality is always up to standard. Ensuring all H&S records are routinely updated within compliance regulations and uploaded to teams.

• Being the main liaison with the cleaning company, regularly checking on quality control within the venue and reporting any issues in a timely manner.

• Liaising with Head Office with regards to vouchers and toggle, ensuring the team is aware of correct procedure and offers.

• Exercising due diligence with all aspects of fire safety compliance, ensuring that all checklists are regularly completed daily/weekly/monthly as required. Carrying out fire drills every 6 months and updating paperwork accordingly.

• Ensuring all purchases that are not supplier based (e.g. not food & beverage) are uploaded to Approval Max and approval protocol upheld.

• Supporting the General Manager with key HR processes to maintain the very best staff body across all the Floor, Bar, Front of House and Kitchen departments, including: Recruitment, training and development programs, payroll, and compliance with labour regulations.

• Overseeing the floor manager, supporting them in their tasks, whilst developing and shaping their career and continuously inspiring them to improve.

• Ensuring that the kitchen certification and food hygiene is regularly upheld and providing support to the Head Chef where required.

• Communicating regularly with the Head Chef to provide support with regards to kitchen maintenance and overall compliance.

• Supporting the General Manager and Head Chef with all overall BOH organisation and maintenance.

• Carrying out regular COSHH trainings with the team and ensuring that all chemicals are safely stored at all times.

• Monitoring fridge and freezer temperatures, ensuring they are operating at optimum temperatures, and reporting immediately if not.

• Ensuring refuse collection and pest control costs are kept within budget, and are operating efficiently, with files and compliance regularly maintained.

• Overseeing CCTV control, troubleshooting where necessary. Ensuring the venue always has clear lines of sight of designated areas, and that necessary team members are trained in how to use it.

• Having an impeccable eye for detail and service standards. Areas of focus are maintenance, cleaning and service.

• Monitoring and ensuring consistent training plans and employee development programs as a key part of the venue’s operations.

• Ensuring all new team members are correctly onboarded, with appropriate starter packs and relevant HR upheld and filed.

• Ensuring all personnel operating in the business have legal status to work in the UK and have been trained appropriately.

• Being a flag bearer for the brand values whilst customer facing - a host/personality as much as a manager.

• Always seeking customer feedback and being a main point of contact for dealing with complaints.

• Having structured, detailed and well considered input when we innovate and assess our product and operations.

• Ensuring the team reflect the values of being ‘House Proud’. Both in personal presentation and that of the venue as a whole.

• Preparing and monitoring procedures for the opening, closing and cleaning of the venue. Ensuring a consistent audit trail of compliance for this from team members.

What you'll get in return:

• Competitive salary

• Staff Food and after work drink allowance

• Pension scheme contribution

• Training and growth in the business

The Role:


The Bar Manager position is integral to the success of the site – the beating heart of the venue. As Bar Manager, you will be responsible for the operation and supervision of the bars throughout the venue.

As the leader of our beverage journey, you'll create exciting menus and craft innovative, on-brand cocktails. You'll take ownership of the bar team's overall performance, fostering a strong unit. Regular and inspiring training sessions will be your hallmark, and proactive involvement in every shift's planning will ensure smooth service. Working closely with the bar team and other departments, you'll fuel constant creativity and product innovation, driving consistent company growth and setting trends. You'll establish meticulous systems, from streamlined operations to stock control, ensuring daily adherence. As Head of Department, you'll conduct ongoing service standards checks, ensuring compliance with company policies and regulations. Paying extra attention to stock control and careful product rotation will be paramount.

Daily Duties:

• Being an ambassador for The Little Door & Co and express the company values.

• Keeping a tight ship behind and in front of the bar – both when the venue is open, and when it is closed. This will mean the highest standards all always upheld, whether that is in cleanliness, drinks quality, bar team service standards, observation of the brand concept and commitment to living and breathing the brand and being the life and soul of the venue to deliver an outstanding experience to our guests.

• Having a deep understanding of our beverage offering and carry strong views on the product – in particular how to keep our offering fresh, fun, colourful and interesting. Investing time and passion in continuously developing and improving the beverage journey.

• Closely monitoring the bar team to ensure every drink is made to company standards, including: Correct garnish; correct glassware; correct mix (all house and classic specs learnt and adhered to); sharers and serves are always available; par levels are correct and maintained.

• Where drinks sponsorship is in place, ensuring all contractual obligations are upheld and the team have been informed. If necessary, holding sponsorship-specific training to both inspire the team, and ensure obligations are delivered.

• Having full ownership of every aspect of stock control - ensuring that stock taking is coordinated thoroughly and accurately reported upon in a timely fashion for all bar stock and equipment.

• Reporting breakages and monitor glassware levels consistently, ensuring additional stock is ordered where needed.

• Maintaining good relationships with key suppliers, on a more personal level, and being a key point of liaison for them.

• Being actively visible within bar areas by all staff and guests, making a special effort to engage with customers. Instilling a sense of pride and fun within your team, ensuring the brand is emanated from each team member, whilst ensuring professionalism is always key.

• Preparing financial reports and stock takes for management that clearly explains operational effectiveness, trends and variances

• Monitoring and positively affecting the commercial performance of the business through verification and analysis of guest satisfaction systems and financial reports. Initiating corrective action where necessary, specific to the bar department.

• Ensuring the bar team are expertly trained on EPOS, and that accuracy is achieved with every shift. Monitoring the till points from time to time, to ensure that correct procedure is always in place. Following up any inconsistencies with cash ups to ensure that accuracy at the bar point of service is always achieved, and tills are correct. Ensuring all EPOS and stock control systems, as well as all bar operating equipment are always functional. Maintaining regular communication with the Operations Manager on all aspects of the till system, reporting any issues immediately.

• Holding documented appraisals with all bartenders to ensure training and growth is a key focus of the bar team.

• Continually assessing the staffing levels and quality and taking the lead in recruitment and retention to always ensure a strong and on-brand staff base. This will include advertising for positions, screening, holding interviews, onboarding and delivering thorough training to each new individual. Ensuring the entire team has a full working knowledge of the house specs.

• Ensuring all company protocol is upheld, with a particular emphasis on purchasing. Ensuring all purchasing stays comfortably within agreed budgets and seeking support from AGM or GM should additional items be required.

• Scheduling intermittent coffee training for the team members that require it, to ensure quality is upheld and safety/cleaning procedures are understood and carried out.

• Positively affecting the bar team to increase sales and hit wet COGS targets. Inspiring passion and enthusiasm within the department.

• Ensuring the bar rota is maintained and pivoted to ensure maximum efficiency and necessary cover of business needs, management of holidays and accurate payroll preparation.

• Taking full accountability for all bar procedures for opening, closing and cleaning of the bar and ensure a consistent audit trail of compliance from team members. Following the daily/weekly/monthly bar cleaning checklists.

• Reporting any issues such as pest sightings immediately and ensure this is followed up by maintenance.

Working hours:

Full time position to include regular late shifts, office days and daytime weekend work.

What you'll get in return:

• Competitive salary

• Staff Food and after work drink allowance

• Pension scheme contribution

• Training and growth in the business

The Role:

We are looking for bar supervisors with an eye to detail, strong knowledge in cocktails and exceptional service standards. You’ll be customer facing, ensuring that all guests are having a great time, whilst they receive amazing drinks and customer service, all the while overseeing wet sales and GP’s and stock reporting.

Requirements:

·Maintaining at all times smooth and professional operational periods

·Providing outstanding customer service during operational periods

·Passion for beverage and a creative flair

·Experience in a wet lead/cocktail’s environment

·Significant experience working in a high-volume, high-quality establishment

·Strong people management skills, ability to set clear objectives, motivate and monitor progress

·Responsibility for goods ordering and stock control

·Responding to guests’ feedback with empathy and generosity

·Ensuring the venue maintains high standards of cleanliness and polish

·Maintaining high standards of quality control and hygiene

·Responsibility over health and safety processes

Working hours:

Full time position to include regular late shifts, office days and daytime weekend work.

What you'll get in return:

· Competitive salary

· Staff Food and after work drink allowance

· Pension scheme contribution

· High level of responsibility from day one

The Role:

(min 2 years cocktail bar experience)

We are looking for cocktail bartenders with an eye for detail, strong knowledge in cocktails and exceptional service standards. You’ll be customer facing, ensuring that all guests are having a great time, whilst they receive amazing drinks and customer service.

Requirements:

·Maintaining at all times smooth and professional operational periods

·Providing outstanding customer service during operational periods

·Passion for beverage and a creative flair

·Significant experience working in a high-volume, high-quality establishment

·Responding to guests’ feedback with empathy and generosity

Working hours:

Full time position to include regular late shifts, office days and daytime weekend work.

What you'll get in return:

· Competitive salary

· Staff Food and after work drink allowance

· Pension scheme contribution

· Training and growth in the business

The Role:

We are looking for a floor manager with an eye for detail, a strong knowledge in cocktails and exceptional service standards. You’ll direct the ‘front of house’ team’s daily activities and objectives to ensure guest satisfaction, profitability, and a positive, productive and engaging work environment.

Requirements:

·Excellent knowledge of F&B

·Significant experience leading a high-volume, high-quality establishment

·Strong people management skills, ability to set clear objectives, motivate and monitor progress

·Strong business, organisational and analytical skills in a complex, high volume environment

·Understanding of menu development and implementation of sales tactics

·Willingness to be flexible and support multiple teams

·Providing outstanding customer service during operational periods

·Operational management of the venue

·Passion for F&B and a creative flair

·Delivering and maintaining set-targets by the company

·Responding to guests’ feedback with empathy and generosity

·Ensuring the venue maintains high standards of cleanliness

·Maintaining high standards of quality control and hygiene

·Responsibility over Health and Safety processes

Working hours:

Full time position to include regular late shifts, office days and daytime weekend work.

What you'll get in return:

· Competitive salary

· Staff food and after work drink allowance

· Pension scheme contribution

· Training and growth in the business

The Role:

We are looking for cocktail waiters and waitresses with an eye for detail and a strong knowledge in exceptional service standards. You’ll be customer facing, ensuring that all guests are having a great time, whilst they receive amazing drinks and customer service.

Requirements:

·Excellent knowledge of F&B

·Significant experience leading a high-volume, high-quality establishment

·Understanding of menu development and implementation of the sales tactics

·Willingness to be flexible and support multiple teams

·Providing outstanding customer service during operational periods

·Passion for food & beverage

·Delivering and maintaining set-targets by the company

·Responding to guests’ feedback with empathy and generosity

·Ensuring the venue maintains high standards of cleanliness and polish

Working hours:

Full time position to include regular late shifts, office days and daytime weekend work.

What you'll get in return:

· Competitive salary

· Staff Food and after work drink allowance

· Pension scheme contribution

· Training and growth in the business

The Role:

We are looking for an outgoing and attentive host to join our growing team. In this position you will be the first point of contact for all guests, greeting bookings as they arrive and monitoring capacity for walk-ins throughout service. We need someone to continue setting the standards Little Door and Co are known for: authenticity, professionalism and friendliness - acting as if you were hosting friends and family in your own home. The role will require some hours in head office assisting the reservations team.

Requirements:

· Significant experience working in a high-volume, high-quality establishment

· Willingness to be flexible and support multiple teams

· Fantastic customer service skills and providing outstanding customer service

· Responding to guests’ feedback with empathy and generosity

· Previous work in the hospitality industry

· Ideal but not a must - experience with a bookings system ( Collins DMN )

· Experience in managing reservations

· Fantastic customer service skills

· Excellent communication skills (via phone and in-person)

· Strong organisational skills

· Availability to work in shifts as needed

Working hours:

Full time position to include regular late shifts, office days and daytime weekend work.

What you'll get in return:

· Competitive salary

· Staff Food and after work drink allowance

· Pension scheme contribution

· Training and growth in the business